How İK Ekspert runs the employer side of a staffing firm in Senitix CRM
İK Ekspert is a staffing and HR services firm in Türkiye, authorized as a private employment office by İŞKUR, the national employment agency, since 2019, according to its website. In Senitix CRM, each employer request is a deal that carries the role brief, the service proposal and the handoff to operations, while candidate data stays out of the CRM.
About İK Ekspert
According to its website, İK Ekspert was founded in 2015, opened a branch in Kocaeli, an industrial province east of Istanbul, in 2017, and was authorized by İŞKUR as a private employment office in 2019. It supplies temporary and seasonal staff, runs recruitment and placement, payroll and HR consulting, and provides subcontracted cleaning, quality-control and packaging teams to employers from manufacturing to services. Its recruitment center is in Gebze, with a branch in Pendik, Istanbul.
This story covers the employer side of that business: how a client’s staffing request is qualified, quoted and handed to operations in Senitix CRM. Candidate résumés and applications stay in the company’s own recruiting system.
The challenge
Where does a staffing request usually lose detail?
A staffing request can start with almost no detail attached: a distribution center needs extra hands before a peak season, a retail chain wants a subcontracted team for a handful of stores, or a manufacturer needs a payroll partner for a small satellite office. Headcount, shift pattern, site and start date usually firm up over a few calls, and in many firms that detail lives in an inbox thread rather than on one record.
Once a proposal goes through a few rounds of changes, it can be hard to tell which version is the one the employer actually signed off on, and a renegotiated rate may not make it into what operations sees. Filing candidate paperwork next to client contract terms also means more people end up with access to personal data than the assignment requires.
Companies using Senitix CRM
The solution
One deal per employer request, from role brief to staffed handoff
The employer is the account, each staffing request is a deal, and guidance on every stage tells the team what it agreed must be known before the request moves on.
- Capture the staffing brief as fields: Role, headcount, shift pattern, site, start date and service type are custom fields on the deal, so a proposal starts from a complete brief rather than a call note.
- Version every proposal and rate change: Service lines are listed as products, and each revision of the proposal is a numbered quote version with its PDF. Operations works from the version the employer accepted.
- Hand off without candidate data: A handoff task names the operations owner and the start date. Field permissions keep rates visible only to the roles that need them, and candidate data stays in the firm’s own recruiting system rather than in the CRM.
Discover other Senitix case studies
Does your next employer request have a brief, an owner and a start date?
A short walk through the product: the pipeline, a quote, the document checklist and the handoff that follows.