How Global Arabuluculuk Merkezi runs mediation requests and room rentals in Senitix CRM
Global Arabuluculuk Merkezi is an Istanbul mediation center near the Çağlayan courthouse, where independent, impartial mediators handle commercial, employment and other civil disputes and where nine meeting rooms are also rented to mediators from outside the center. This case study covers how Senitix CRM tracks each request, meeting and fee proposal, while the case file stays in the center’s own mediation software.
About Global Arabuluculuk Merkezi
Global Arabuluculuk Merkezi, or Global Mediation Center, sits near the Çağlayan courthouse in Kağıthane, Istanbul. According to its website, the center runs two things side by side: its own docket of civil and commercial mediation cases, handled by independent, impartial mediators under a duty of confidentiality, and a facility business that rents its nine soundproofed meeting rooms (one seating 12, one seating 10, four seating 8 and three seating 6) to outside mediators as well.
The site lists 11 practice areas, from commercial, employment and family disputes to construction, banking, technology and insurance, and describes web-based mediation software that sends notices by text message, email and mail and produces outputs compatible with UYAP, Türkiye’s national judiciary network.
The challenge
A mediation intake call and a confidential dispute tend to arrive together
In Türkiye, mediation is a required pre-suit step for many employment, commercial and consumer claims, so a request often reaches the office by phone, from a lawyer, an HR department or one of the parties directly. The same call tends to cover practical questions (practice area, who is attending, timing, the fee) right alongside details of the dispute itself.
A center that also rents rooms to outside mediators is often running its own caseload and other people’s bookings side by side. When both sit in a shared inbox or a personal notebook, a coordinator may lose track of which request is still waiting on a meeting date, or double-book a room an outside mediator has already reserved.
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The solution
One commercial record, kept apart from the case file
Senitix CRM holds what the coordinator needs to follow up, while the confidential case file stays in the center’s own mediation software.
- Log the request, not the dispute: Every inquiry becomes a lead with the practice area, the requesting side, its source and an owner. A custom field holds the preferred meeting window, and there is deliberately no field for the substance of the dispute.
- See the center’s sessions and outside bookings on one calendar: Meetings are logged as activities on the request, and the calendar view shows the center’s own sessions next to room rentals booked by outside mediators. Room types and fees sit in a price book, so a rental or fee proposal goes out as a versioned quote.
- Let role decide access, not habit: Roles and departments decide who can open a request, and field permissions show the fee only to the roles that set it. A sensitive request can be restricted to named people, and the access explorer shows why anyone else can see it.
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